Shipping Policy

CozeaCore partners with major international shipping carriers such as FedEx, SF Express, DHL, UPS, EMS, and other trusted logistics providers who work with local couriers. This allows us to ship directly to your door and proudly offer flat-rate worldwide shipping.

You will be charged at the time of purchase. All payments are subject to verification and approval before shipping and may take several days to process. To help prevent credit card fraud, orders with incorrect billing information or those requiring additional verification may be delayed and/or cancelled.

Shipping Process

Orders typically require 2–5 business days to process and prepare for shipment to our carrier’s sorting facility.

Some items may take longer to process, especially during peak seasons, holidays (up to 10 business days), or when popular items experience temporary stock availability issues.

Once your order has begun processing through our shipping department, we are unable to make any changes, including address changes. Orders will only be shipped to the address provided at checkout.

We ship during business days only. We do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.

For orders containing multiple items, products may be shipped separately and may arrive on different dates due to differences in warehouse or supplier locations.

Tracking

All orders include tracking numbers. You will receive an email with your tracking number once your order has been dispatched to the carrier’s sorting facility.

Please note that for some shipping companies, tracking information may take several days to update. If your order was placed more than 5 business days ago and you still see no tracking updates, please contact us at cozeacore@gmail.com.

Deliveries

Shipping times vary by country or region. Specific delivery dates are not provided nor guaranteed.

While we do everything possible to ensure timely delivery, CozeaCore is not responsible for delays caused by factors beyond our control, including but not limited to:

• Postal or customs clearance procedures

• National holidays

• Severe weather conditions

• Labor disputes

• Protests

• Carrier disruptions

These events may cause delays beyond our estimated delivery time.

Duties, Taxes, and Other Fees

International shipments may be subject to import taxes, customs duties, and/or clearance fees once they arrive in the destination country. These charges are the sole responsibility of the recipient.

CozeaCore has no control over these charges and cannot predict what they may be. If a shipment is refused and returned, the customer will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary by country. For more information, please contact your local customs office.

Lost, Stolen, or Damaged Packages

CozeaCore is not responsible for lost, stolen, or damaged packages.

If your tracking information states that your package has been delivered but you have not received it, please contact the shipping carrier directly to file a claim.

We use tracking timestamps and delivery confirmation from the carrier when reviewing damage or return requests. Claims not reported promptly may not be honored.

Wrong Address Disclaimer

It is the responsibility of the customer to ensure that the shipping address entered at checkout is correct.

Orders begin processing immediately after being placed. Therefore, we are unable to make changes once the order has been submitted. If the order has already been processed by our shipping department, we cannot retrieve it for an address change.

Feedback

We value your feedback, questions, and concerns. Please feel free to contact us at cozeacore@gmail.com. We are always striving to improve and provide the best possible customer experience.