Refund Policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top-notch service so you will always be happy shopping with us!

Return Policy

CozeaCore will accept returns or exchanges for items purchased from our website within 30 days of purchase under the following conditions:

• There are no visible signs of damage

• All original packaging is intact

• Any sign of damage may compromise the CozeaCore guarantee

• Item(s) cannot be returned or exchanged after 30 days from the purchase date

Several types of goods are exempt from being returned. We do not accept products that are intimate (such as undergarments), sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns or exchanges, please contact cozeacore@gmail.com and provide your order number and reason for return or exchange. We will handle your request based on the policies stated on this page.

Exchanges (if applicable)

For exchanges, please contact cozeacore@gmail.com with your order number and reason for exchange. We will process your request according to the return conditions listed above.

Return Shipping (if applicable)

You will be responsible for paying for your own shipping costs when returning your item.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will notify you via email that we have received your returned item and inform you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds (if applicable)

Please allow 2–3 business days for processing between financial institutions before your refund is posted.

If you have not received your refund after this timeframe, please contact us at cozeacore@gmail.com so we can investigate the matter further.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please contact cozeacore@gmail.com within 48 hours of delivery.

If damage is not reported within 48 hours, we may not be able to honor your claim. We use tracking timestamps and carrier delivery confirmation when reviewing damage or return requests.

Feedback

We value your feedback, questions, and concerns. Please feel free to email us at cozeacore@gmail.com. We take customer feedback seriously and are always striving to improve.